Shipping policy
Shipping Policy
Thank you for shopping with Posh Pooch!
We aim to make your shopping experience as smooth and transparent as possible. Please read our shipping policy below before placing your order.
Shipping Locations
We currently ship within the United Kingdom only. At this time, we do not offer international shipping.
Processing Time
All orders are processed within 1–3 business days after your order is placed.
Once your order has been processed, it will be sent to one of our trusted fulfilment partners for dispatch.
Please note that orders are not processed or shipped on weekends or UK public holidays.
Estimated Delivery Times
Estimated delivery time within the UK is:
- 5–12 business days
Delivery times are estimates only and may vary depending on the courier, weather conditions, customs checks (where applicable), or periods of high demand.
Shipping Costs
Shipping costs are calculated at checkout where applicable. Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Please allow a few days for tracking information to become active after dispatch.
Delays
While we do everything we can to ensure your order arrives on time, occasional delays can happen that are outside of our control. We appreciate your patience and understanding should this occur.
Incorrect Addresses
Please ensure your shipping address is correct before completing your purchase.
We cannot accept responsibility for orders sent to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible. If your order has not yet been processed, we will do our best to update the address.
Lost or Missing Parcels
If your parcel appears to be lost, please contact us and we will work with the shipping carrier to investigate the issue.
If a parcel is confirmed as lost in transit, we will arrange a suitable resolution, such as a replacement or refund, where appropriate.
Multiple Items
If you order multiple items, they may arrive in separate packages. This is because products may be shipped from different fulfilment centres to ensure the quickest possible delivery.
Contact Us
If you have any questions about your order or this Shipping Policy, please contact our customer support team through our Contact Us page, and we will be happy to assist you.